--- title: "Frequently Asked Questions | Ubuntu Counseling" description: "Common questions about therapy with Heather Swaney, MA, LPC in Eugene, Oregon: the free 30-minute call, private pay and superbills, telehealth across Oregon, and what a first session is like." lang: en json-ld: | { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "Is the first call really free?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. The first conversation is a free 30-minute call. It is there so you can hear how I work and I can hear what is going on, before either of us commits to anything." } }, { "@type": "Question", "name": "Do you take insurance?", "acceptedAnswer": { "@type": "Answer", "text": "Ubuntu Counseling is private pay only. I do not bill insurance, and I provide superbills you can submit to your plan for out-of-network reimbursement. Whether a plan reimburses, and how much, is between you and your insurer." } }, { "@type": "Question", "name": "In person or telehealth?", "acceptedAnswer": { "@type": "Answer", "text": "Both. In-person sessions are at 132 E Broadway Suite 303 in Eugene. Telehealth is available anywhere in Oregon. I am licensed in Oregon only, so I can work with you when you are located in Oregon." } }, { "@type": "Question", "name": "Who do you see?", "acceptedAnswer": { "@type": "Answer", "text": "Children, teens, adults and seniors, plus couples and families. Some people come alone, some bring a partner, and some parents come without their child in the room." } }, { "@type": "Question", "name": "What happens in a first session?", "acceptedAnswer": { "@type": "Answer", "text": "Mostly listening. I will ask what brought you in, what you have already tried, and what you would like to be different. Nothing gets pried open on a schedule that is not yours." } }, { "@type": "Question", "name": "Can parents be part of the work?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. I have been a behavioral interventionist, a child protection social worker, a school counselor and a foster parent. Parent and caregiver sessions are a normal part of children's and teens' work." } }, { "@type": "Question", "name": "Are weekend appointments available?", "acceptedAnswer": { "@type": "Answer", "text": "Weekend appointments are available. Ask on the consultation call and I will tell you what I currently have open." } }, { "@type": "Question", "name": "What if you are not the right fit?", "acceptedAnswer": { "@type": "Answer", "text": "I will say so on the free call and try to point you somewhere better. That is a normal, useful outcome of a consultation, not a failure." } } ] } --- [![Ubuntu Counseling butterfly logo](/__l5e/assets-v1/01187caf-6a1d-4921-b206-5538892f6bb3/ubuntu-counseling-logo.png)Ubuntu Counseling Heather Swaney, MA, LPC ](/) - [About](/about) - Services - [Autism](/services/autism) - [ADHD](/services/adhd) - [Trauma and PTSD](/services/trauma-and-ptsd) - [Anxiety](/services/anxiety) - [Grief and Loss](/services/grief-and-loss) - [Life Transitions](/services/life-transitions) - [LGBTQIA+ Affirming](/services/lgbtqia-affirming) - [Couples and Family](/services/couples-and-family) - [Consultation and Letters](/services/consultation-and-letters) - [Reunification and Co-Parenting](/services/reunification-and-co-parenting) - [Foster Parent Support](/services/foster-parent-support) - [All services](/services) - Who I Help - [Children and Teens](/who-i-help/children-and-teens) - [Young Adults](/who-i-help/young-adults) - [Adults](/who-i-help/adults) - [Seniors](/who-i-help/seniors) - [Couples](/who-i-help/couples) - [Families and Parents](/who-i-help/families-and-parents) - [LGBTQIA+ Affirming](/services/lgbtqia-affirming) - [Everyone I see](/who-i-help) - Locations - [Eugene, Oregon](/eugene-therapist) - [Springfield, Oregon](/springfield-therapist) - [Lane County](/lane-county-therapist) - [Telehealth in Oregon](/oregon-telehealth) - [The Office](/office) - [Rates](/rates) - [FAQ](/faq) - [Contact](/contact) [Free 30-minute call](/contact)Menu [About](/about) Services - [Autism](/services/autism) - [ADHD](/services/adhd) - [Trauma and PTSD](/services/trauma-and-ptsd) - [Anxiety](/services/anxiety) - [Grief and Loss](/services/grief-and-loss) - [Life Transitions](/services/life-transitions) - [LGBTQIA+ Affirming](/services/lgbtqia-affirming) - [Couples and Family](/services/couples-and-family) - [Consultation and Letters](/services/consultation-and-letters) - [Reunification and Co-Parenting](/services/reunification-and-co-parenting) - [Foster Parent Support](/services/foster-parent-support) - [All services](/services) Who I Help - [Children and Teens](/who-i-help/children-and-teens) - [Young Adults](/who-i-help/young-adults) - [Adults](/who-i-help/adults) - [Seniors](/who-i-help/seniors) - [Couples](/who-i-help/couples) - [Families and Parents](/who-i-help/families-and-parents) - [LGBTQIA+ Affirming](/services/lgbtqia-affirming) - [Everyone I see](/who-i-help) Locations - [Eugene, Oregon](/eugene-therapist) - [Springfield, Oregon](/springfield-therapist) - [Lane County](/lane-county-therapist) - [Telehealth in Oregon](/oregon-telehealth) - [The Office](/office) [Rates](/rates)[FAQ](/faq)[Contact](/contact) [Call (458) 215-1465](tel:+14582151465) Questions # Frequently Asked Questions Plain answers to what people usually ask before they call. If yours is not here, ask it on the free 30-minute call. Is the first call really free? Yes. The first conversation is a free 30-minute call. It is there so you can hear how I work and I can hear what is going on, before either of us commits to anything. Do you take insurance? Ubuntu Counseling is private pay only. I do not bill insurance, and I provide superbills you can submit to your plan for out-of-network reimbursement. Whether a plan reimburses, and how much, is between you and your insurer. In person or telehealth? Both. In-person sessions are at 132 E Broadway Suite 303 in Eugene. Telehealth is available anywhere in Oregon. I am licensed in Oregon only, so I can work with you when you are located in Oregon. Who do you see? Children, teens, adults and seniors, plus couples and families. Some people come alone, some bring a partner, and some parents come without their child in the room. What happens in a first session? Mostly listening. I will ask what brought you in, what you have already tried, and what you would like to be different. Nothing gets pried open on a schedule that is not yours. Can parents be part of the work? Yes. I have been a behavioral interventionist, a child protection social worker, a school counselor and a foster parent. Parent and caregiver sessions are a normal part of children's and teens' work. Are weekend appointments available? Weekend appointments are available. Ask on the consultation call and I will tell you what I currently have open. What if you are not the right fit? I will say so on the free call and try to point you somewhere better. That is a normal, useful outcome of a consultation, not a failure. Before You Reach Out ## Longer Answers [ ### What to Expect in Your First Session You are not expected to arrive with it organized. Most people describe a situation rather than a problem, and that is a perfectly good start. ](/what-to-expect-in-your-first-session) [ ### How to Choose a Therapist in Eugene This page is meant to be useful even if you choose someone else. Finding the right person matters more than finding me. ](/how-to-choose-a-therapist-in-eugene) [ ### Therapy and Medication for ADHD I am not a prescriber. I do not give medical advice, recommend medications or comment on what anyone should take. This page is about how the two kinds of help differ. ](/therapy-and-medication-for-adhd) [ ### Do You Take Insurance? The short answer is no. I do not bill insurance and I do not accept the Oregon Health Plan. Here is exactly what that means for what you pay. ](/do-you-take-insurance) ## Still Wondering? The 30-minute call is free and there is no obligation attached to it. [Get in touch](/contact) ![Ubuntu Counseling butterfly logo](/__l5e/assets-v1/01187caf-6a1d-4921-b206-5538892f6bb3/ubuntu-counseling-logo.png)Ubuntu Counseling Heather Swaney, MA, LPC Office 132 E Broadway Suite 303 Eugene, OR 97401 [(458) 215-1465](tel:+14582151465) In person in Eugene, telehealth anywhere in Oregon. Weekend appointments available. Pages - [About Heather](/about) - [Services](/services) - [Rates and Payment](/rates) - [Who I Help](/who-i-help) - [Eugene, Oregon](/eugene-therapist) - [Springfield, Oregon](/springfield-therapist) - [Lane County, Oregon](/lane-county-therapist) - [Telehealth in Oregon](/oregon-telehealth) - [The Office](/office) - [Frequently Asked Questions](/faq) - [Contact](/contact) - [Privacy Policy](/privacy-policy) - [Terms of Use](/terms) - [Accessibility](/accessibility) Who I Help - [Children and Teens](/who-i-help/children-and-teens) - [Young Adults](/who-i-help/young-adults) - [Adults](/who-i-help/adults) - [Seniors](/who-i-help/seniors) - [Couples](/who-i-help/couples) - [Families and Parents](/who-i-help/families-and-parents) Areas of Focus - [Autism](/services/autism) - [ADHD](/services/adhd) - [Trauma and PTSD](/services/trauma-and-ptsd) - [Anxiety](/services/anxiety) - [Grief and Loss](/services/grief-and-loss) - [Life Transitions](/services/life-transitions) - [LGBTQIA+ Affirming](/services/lgbtqia-affirming) - [Couples and Family](/services/couples-and-family) - [Consultation and Letters](/services/consultation-and-letters) * * * Using this site or emailing does not create a client relationship. Email and web forms are not secure or monitored channels. Do not send clinical or emergency information. Therapy outcomes vary and are not guaranteed. In crisis, call or text 988, or 911 if there is immediate danger. Lane County Mobile Crisis [541-682-1001](tel:+15416821001). Heather Swaney is licensed as a Professional Counselor in Oregon and works only with people located in Oregon. Heather Swaney, MA, LPC, Oregon LPC license C8649. [Verified on the Oregon Counselors Directory](https://orcounselors.com/provider/heather-swaney-ma-lpc-behavioral-health-therapist). © 2026 Ubuntu Counseling. All rights reserved. Call now / Book now